We want you will be happy with your custom keepsake, however each item is handcrafted and made especially for you ... therefore we regret that we cannot accept any returns if your order was fulfilled according to your approved digital proof.
If there was a error on our part, please notify us upon receipt. We will remake or repair your item. We require that your original piece is returned before your replacement is shipped. We will provide a return shipping label for your convenience.
We are a small business and your satisfaction is extremely important to us. You are not an order number or shipment to fulfill ... you are our valued customer and the lifeblood of our business... so please be assured that if you are not happy for any reason, we will try to work with you so that ultimately your keepsake is something you and your loved ones will cherish for years to come.